Insurance Cold Calling Interview Question:

Tell me have you ever been in a customer service role? What were your favorite and least favorite parts?

Submitted by: Muhammad

People who have worked in customer service, retail, or the restaurant industry have undoubtedly dealt with complaints. If the candidate was able to keep their cool under pressure, they're likely well-equipped to field objections and handle rejection as an SDR. In addition, listen for a passion for helping others. They don't have to believe that the customer is always right, but they should maintain that the customer always deserves to be heard and supported.
Submitted by: Muhammad