Customer Support Representative Interview Question:

Tell me how do you respond when you don't know the answer to a customer's question?

Submitted by: Muhammad

What they're looking for: A candidate who knows how to solve problems.

How to answer: Be prepared to share a scenario of a time when you didn't know the answer to a question, and what you did to find a solution for the customer. Keep your story short and sweet and demonstrate that while you may not know all the answers, you know how to solve a problem.
Submitted by: Muhammad