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Customer Service Manager Interview Question:
Tell me how have you used data to improve the level of customer service?
Submitted by: MuhammadHow do you employ this data to achieve your customer service goals?
I measured the number of repetitive support emails that were coming in and identified that a number of questions were consistently asked. I researched the benefit of setting up a knowledge base online to address these questions. It was cost effective to do this and has proved an efficient way of reducing these repetitive emails sent by customers.
Submitted by: Muhammad
I measured the number of repetitive support emails that were coming in and identified that a number of questions were consistently asked. I researched the benefit of setting up a knowledge base online to address these questions. It was cost effective to do this and has proved an efficient way of reducing these repetitive emails sent by customers.
Submitted by: Muhammad
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