Customer Support Specialist Interview Question:

Tell me how to deal with the difficult customer?

Submitted by: Muhammad

To deal with a difficult customer you need to do following things

☛ Listen to customer actively
☛ Rephrase their concerns
☛ Present a viable solution
☛ Take action and follow up
☛ Fix the problem at hand immediately
☛ Use the feedback
☛ Reduce the unpleasant situation happen again with customer
Submitted by: Muhammad