Customer Relationship Officer Interview Question:

Tell me how would you grow your company's footprint at an existing customer who currently isn't giving as much revenue, but has a huge upside potential?

Submitted by: Muhammad

Such accounts have to be handled with Kid Gloves. Make sure this is a high touch account that's given highest levels of priority and only the best service. It's important to engage your champions and sponsors in helping you identify new champions. Encourage a peer-to-peer discussion to spread the word about your products and services within the extended groups. Frequently reach out to such new sponsors and restate the value proposition that the other groups are leveraging. Make your communications relevant for the audience and connect at a level that's most important to them.
Submitted by: Muhammad