Careers Skill Sets Interview Question:

Tell me the examples of active listening techniques?

Submitted by: Muhammad

Active listening techniques include:
☆ Building trust and establishing rapport.
☆ Demonstrating concern.
☆ Paraphrasing to show understanding.
☆ Non-verbal cues which show understanding such as nodding, eye contact and leaning forward.
☆ Brief verbal affirmations like I see, I know, sure, or I understand.
☆ Asking open-ended questions.
☆ Asking specific questions to seek clarification.
☆ Waiting to disclose your opinion.
☆ Disclosing similar experiences to show understanding.
Submitted by: Muhammad