Insurance Claims Agent Interview Question:

Tell me what about your last job prepared you to step into this position?

Submitted by: Muhammad

Before I trained to enter the insurance industry, I was a customer service representative at a large call center. Our clients included both insurance clients and also some tech industry support for cellular phone contracts and warranty services. Both of those client groups involve a lot of negotiation with customers from a call center's perspective, and they both taught me how to adjust a customer's expectations politely, while explaining why it is important that we do so.
Submitted by: Muhammad