Insurance Claims Agent Interview Question:

Tell me when have you dealt with an angry customer before? How do you handle such situations?

Submitted by: Muhammad

Customers get upset sometimes I try to really listen to what they are saying repeat what they said to me so they know they are being heard then I trying to calmly let them know that I will do my best to help them with the situation. I also apologize to them for any inconvenience that they have experienced.
Submitted by: Muhammad