Customer Support Representative Interview Question:

Tell me while talking to customer, what are the procedures you follow?

Submitted by: Muhammad

☛ Greet Customer
☛ Introduce yourself to customer
☛ Ask customer how you can be helpful to him/her
☛ Listen to the customer patiently
☛ Try to help the customer with best possible solution
☛ Cross check with the customer if he/she is satisfied with the solution
☛ Make sure whether customer need any further assistance
Submitted by: Muhammad