Help Desk ➔ Front Desk Representative Job Interview Questions and Answers

Front Desk Representative based job interviews test questions and answers list. The one who provides the best answers with a perfect presentation is the one who wins the job hunting stack. Learn about Front Desk Representative and get preparation for your new job interview

☆ Tell us why do you think you are perfect for this position?
☆ Explain me how can you handle stress?
☆ Tell us how long will you work here if you have been hired?
☆ Tell me why do you want to work in our hotel?
☆ Tell us about your weaknesses as Front Desk Representative?
☆ Tell me what is the best thing you like about your job?
☆ Tell me how you deal with a customer who is on the phone and refuses to calm down?
☆ So you want to become a receptionist! Tell us something about you?
☆ Explain me how would you organise your schedule?
☆ Explain me one thing that you don’t like about your job?
☆ Tell us do you really think that company or organization really needs a helpdesk?
☆ Explain me are you comfortable working in different shifts?
☆ Tell me why did you choose receptionist as your career out of many others?
☆ Tell me how good are you at solving problem on phone?
☆ Explain me some of the task that you had performed in your previous company?
☆ Tell me what does good guest service mean to you?
☆ Tell us how you deal with the frustrated customer?
☆ Tell me what is the difference between helpdesk and service desk?
☆ Explain how will you organize your schedule?
☆ Tell me what do you know about our hotel?
☆ Explain me why are you the best candidate for this position?
☆ Tell me what are your strong points as receptionist?
☆ Tell me when you can join our hotel if hired?
☆ Tell me what were your responsibilities in the previous front desk office job?
☆ Tell me how important is customer service  for you?
☆ Tell us what experience do you have as a help-desk associate?
☆ Tell me how do you respond when you do not know the answer?
☆ Please explain  about a time you disagreed with a coworker. What did you do to resolve the situation?
☆ Tell me why do you want to work for this hotel?
☆ Explain what important skills should a front desk officer possess to be able to work well at this position?
☆ Tell us are you flexible with the weekend’s job?
☆ Tell us how you will organize your work schedule?
☆ Dealing with passengers may mean that sometimes someone is not happy. Can you give an example of when you satisfied an unhappy customer?
☆ Tell me what will you do if there are complaints from a guest regarding the service?
☆ Tell me how much you want to get paid for this job?
☆ Tell us who are our main competitors?
☆ Tell me how will you convince an unsatisfied guest of our hotel?
☆ Suppose your to-do list has five tasks and you only have time for three. How would you prioritize them?
☆ This position requires extensive interaction with people of all nationalities. How would you rate your communication skills for this job?
☆ Imagine if there is a customer who does not understand your language then how will you help him/her?
☆ Tell me when faced with difficult problems, are you able to offer up solutions on your own or do you wait for someone?
☆ Tell me according to you what is the most important skill that is required for receptionist?
☆ Explain me a time you had to disappoint a guest. What was the situation and how did you handle it?
☆ Suppose if the customer is not satisfied with your service do you analyze your mistake or just move on to another customer?
☆ Many people are interested in this job for the perks of travel. Why do you want to be an airport customer service agent?
☆ Explain me how important IT skills are in help desk service and how you keep yourself updated with those skills?
☆ Explain me about your ability to work under pressure and how much stress you can handle?
☆ Tell me why should we select you as Front Desk Representative?
☆ Suppose if you found yourself in a situation where a visitor has become antsy because of your refusal to let him in, how would you handle the situation?
☆ Tell me why did you leave/are you leaving Hotel XYZ?
☆ Explain what are two of the most important duties of a front desk officer?
☆ Tell me in what languages you can speak?
☆ Tell me what do you know about MS OFFICE?
☆ Explain me how will you deal with negative customer?
☆ Tell us what motivates you for the help desk assistant job?
☆ Tell us how you face the criticism?
☆ Explain me what are the new help desk techniques you think would be helpful to improve the service?
☆ As the airline industry is changing, there are different issues and problems that become center stage. What do you think is the biggest challenge for this job?
☆ Tell us what is your worst experience so far as a help desk assistant?
☆ Tell me are you a flexible person? Can you work in different shifts?
☆ Tell me why are you applying for this job and leaving your current position?
☆ Explain how would you describe yourself?
☆ Explain about your computer skills?
☆ Tell us do you think you are overqualified for this position?
☆ As job is repetitive. How would you encourage yourself to work well regularly?
☆ Tell us what is your typing speed when using word processing software?
☆ Tell me how would you react if something negative happened in an office because of your negligence?
☆ Explain me a time when you had to deal with an unhappy hotel guest. How did you handle the situation?
☆ Explain what is the recent skill you have learned that can be helpful for help desk position?
☆ Tell me in a situation where caller did not understand what you are explaining, what you would do?
☆ Tell us how would you rate your problem solving skills?
☆ As you know this is a job that requires extensive interaction with people. Can you describe your customer service experience?
☆ Tell us what are the three abilities of an ideal help desk person?
☆ Tell me what are your strong points?
☆ Please explain in brief about your strengths and skills?
☆ Tell me why do you think that people choose our hotel?
☆ Explain me what would you do if a guest complaint about your service?
☆ Explain me how would you measure your performance on this job?
☆ Explain me what makes a good receptionist?
☆ Tell us what do you think are the responsibilities of the receptionist in hotel?
☆ Explain me how long will you work for our hotel if hired?
☆ Suppose a guest asks you for local restaurant and entertainment suggestions. Where would you recommend if they were a single business traveler, young couple or family with children?
☆ Tell us how long will you work for Hotel ABC if you’re hired?

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