Behavioral Hotel Concierge Interview Questions & Answers:

1. Tell us are you happy with your career to date as Hotel Concierge?

This question is really about your self-esteem, confidence and career aspirations. The answer must be a “yes”, followed by a brief explanation as to what it is about your career so far that's made you happy. If you have hit a career plateau, or you feel you are moving too slowly, then you must qualify your answer.

2. Say something about what would your previous co-workers say about you?

This is not the arena for full disclosure. You want to stay positive and add a few specific statements or paraphrase. Something like "Joe Blogs always mentioned how reliable and hard working I was" is enough.

3. What do you dislike about your present job as Hotel Concierge?

Be cautious with this answer. Do not be too specific as you may draw attention to weaknesses that will leave you open to further problems. One approach is to choose a characteristic of your present company, such as its size or slow decision-making processes. Give your answer with the air of someone who takes problems and frustrations in stride as part of the job.

4. Tell me what sort of person do you not like to work with as Hotel Concierge?

This is not an easy one as you have no idea whom you would be working with. Even if you can immediately think of a long list of people who you don't like to work with, you could take some time to think and say that it's a difficult question as you have always gotten on fine with your colleagues.

5. Can you tell me some thing about what do you know about this organization?

Do your homework prior to the interview. Doing the background work will help you stand out. Find out who the main players are -- have they been in the news recently? You're not expected to know every date and individual but you need to have a solid understanding of the company as a whole.

6. Tell me what is your greatest strength as Hotel Concierge?

This is your time to shine. Just remember the interviewer is looking for work related strengths. Mention a number of them such as being a good motivator, problem solver, performing well under pressure, loyal, positive attitude, eager to learn, taking the initiative, attention to detail. Whichever you go for, be prepared to give examples that illustrate this particular skill.

7. What do you like about your present job as Hotel Concierge?

This is a straightforward question. All you have to do is make sure that your “likes” correspond to the skills required in the job. Be enthusiastic; describe your job as interesting and diverse but do not overdo it – after all, you are looking to leave.

8. Tell us are you applying for other jobs as Hotel Concierge?

If you are serious about changing jobs then it is likely that you are applying to other positions. It is also a way of showing that you are in demand. Be honest but don't go into too much detail; you don't want to spend a great deal of time on this. If asked about names of who you have spoken to, it is absolutely legitimate to say you prefer not to disclose that information at this stage.

9. Tell us what kind of decisions do you find most difficult to take?

There is no right or wrong answer here. The logic behind this type of question is that your past behaviour is likely to predict what you will do in the future. What the interviewer is looking for is to understand what you find difficult.

10. Tell me how do you handle stress on the job as Hotel Concierge?

"I come into stress when a client is unsatisfied or when a well-laid out plan appears to be falling apart. To deal with this, I focus on the task at hand and remind myself than anything can be fixed with a smile and some concentration. I believe my ability to communicate effectively with clients, vendors, and service providers, during these moments helps reduce my stress in these situations and also reduces any stress the client may feel." A concierge will undoubtedly encounter stressful situations, especially during busy seasons if working for a hotel group. A personal concierge may encounter stress in the form of an unpredictable day or demanding client. Communicate your ability to overcome stress, remain focused, and produce results.