Behavioral Recovery Officer Interview Questions & Answers:

1. Do you consider yourself successful as Recovery Officer?

The correct answer is “yes”. You want to show off your confidence. However, you should never give a one-word answer in an interview, so you'll want to follow up with a specific reason that you consider yourself successful. For example, you might say that you have set goals and achieved them. You should also note that you don't feel that you've reached your pinnacle of success and explain why this new position will take you one step closer.

2. Explain me what makes working as a debt collector worth your while?

The work is fascinating as it offers so many challenges. There is very little boredom, as every day is always a new one!

3. Tell me what was your biggest challenge with your previous boss?

The most important thing to remember here is to stay positive. You don't want to gripe and complain about your past boss, even if she was a devil. You want to be very brief in describing the challenge and then expand on that by focusing on what you did to overcome the challenge. If the end result was a positive one, then be sure to highlight that, emphasizing the part you played in coming to that end.

4. Do you know how a bill collectors can contact debtors?

Bill collectors can

☛ Make atleast three or more contacts per week by phone or letter
☛ In one month can make more than 10 contact by any other mean like e-mail
☛ Make a face to face contact more than once a fortnight

5. Can you tell us something about yourself?

Nearly every interview that you go to will kick off with this basic question. You want to keep your answer concise but information-packed. Briefly explain your educational and employment experience with one or two sentences. (After all, the employer can already see that in your resume.) Follow up with additional information about what you are passionate about (relevant to the job) so that you impress the employer immediately with your enthusiasm. Keep all irrelevant personal information out of your answer.

6. Tell me about your ability to work under pressure as Recovery Officer?

Pressure is actually a catalyst to my work. When there is an imperative deadline, I refocus my energy into my work which in fact, has helped me to produce some of my best works. (Give examples) I guess you can say I thrive under pressure.

7. Do you know what are the responsibilities of bill collectors?

Responsibility of bill collector includes

☛ Identifying customers with back due accounts and notifying them by email or telephone
☛ Negotiating repayment plans, maintaining electronic account and collection records
☛ Referring customers to referrals to professional debt counselors
☛ Forwarding statement of customers to legal bodies to take actions

8. Can you please explain the gaps in your resume?

Employers are fully aware of the fact that it's tough to find a job right now so they're not looking for an excuse about the employment gap . What they want to know is how you've been filling your time while you've been unemployed. Provide a thorough answer that explains what you've done and why it would benefit the employer. For example, if you took time off of work to stay at home with the kids, then focus on the fact that the skills required to manage a household will translate nicely to managing employees in your new position.

9. Explain me what advice would you give to the customer to avoid bad debt?

Bad debt occurs when customer ignores small things like

☛ Checking of a business and background of the client before offering credit
☛ Setting safe customer credit limits
☛ Release good only once the payment is cleared
☛ Before shipping any goods wait for direct deposit payment to clear
☛ As soon as a job is done send invoice to the responsible party
☛ Give all information on your invoice about the mode of payment
☛ Stay in regular touch with your client
☛ For early payment of bills offer a small percentage discount

10. What would say is your biggest weakness as Recovery Officer?

This is a tough one, just don't answer “I work too hard or Care too Much.” Again this is a time to show that you know what some of your shortcomings are, and that you can provide some evidence to show how you overcome those shortcomings. For instance if you say that are too task focused, be sure to document how you are able to be more visionary by spending some time each week brainstorming future direction. It's just an example and this is really going to be tailored to you but be ready for it and practice with someone else.