Customer Complaint Officer Interview Question:

Can you give me an example of… ?

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These questions will more often than not be based around the role competencies. Preparation and rehearsal are key to answering these effectively.

You will need two or three instances of how you may have: delivered change, managed conflict, improved performance, reduced absence, increased customer satisfaction, etc. You also need to be able to clearly and concisely communicate the problem, solution and outcome.
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