Front Desk Representative Interview Question:

Dealing with passengers may mean that sometimes someone is not happy. Can you give an example of when you satisfied an unhappy customer?

Submitted by: Muhammad

I was working at a restaurant as a server, and I had a table of two individuals. When they started eating, one of the guests noticed that his chicken was undercooked. I apologized profusely and explained that it was an embarrassing mistake. I asked him to let me fix it, and I went back to the kitchen and had them remake his meal. While he was waiting, I gave him a free appetizer to pass the time. When his food was done, I brought it back, and he was impressed. He ate the meal and said he loved it. He thanked me for my service, and I got a big tip. I learned that saying you're sorry goes a long way.
Submitted by: Muhammad