Interview Questions Answers.ORG
Interviewer And Interviewee Guide
Interviews
Quizzes
Home
Quizzes
Interviews Help Desk Interviews:Bill Pay ClerkClient Services Support OfficerComputer TechnicianCorporate Social Responsibility (CSR)CSR (Customer Service Representative)Customer Complaint OfficerCustomer Sale RepresentativeCustomer ServicesDesktopDetailed OrientedFront Desk AgentFront Desk OfficerFront Desk RepresentativeHelp Desk SpecialistIT Help DeskIT ManagerLearning Support AssistantMaintenance EngineerMusic TherapistPeonPersonal SecretaryProduction SupportServer SupportSupport AgentSupport WorkerTrainee EngineerTrainee ManagerUniversity Employment
Copyright © 2018. All Rights Reserved
Customer Complaint Officer Interview Question:
Explain an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost?
Submitted by: AdministratorHere your interviewer is testing your ability to analyse data. An ideal answer will clearly outline the problem you were faced with, the information you extracted from the data and the changes you subsequently made to improve.
For example:
Problem: The appliance-delivery company I work for was getting consistently low ratings on its delivery service.
Action: I looked at all of the online feedback forms and personally phoned customers who had rated our service 0.
Findings: I found that the majority of our unhappy customers hated waiting in all day for their items to be delivered.
Solution: I piloted a new system where the delivery driver phoned the customer an hour before their item was due to be delivered. This stopped our customers from having to hang around the house all day waiting for their delivery.
Outcome: During the trial period, we saw a marked increase in our customer satisfaction ratings and the new system soon became standard practice.
Submitted by:
For example:
Problem: The appliance-delivery company I work for was getting consistently low ratings on its delivery service.
Action: I looked at all of the online feedback forms and personally phoned customers who had rated our service 0.
Findings: I found that the majority of our unhappy customers hated waiting in all day for their items to be delivered.
Solution: I piloted a new system where the delivery driver phoned the customer an hour before their item was due to be delivered. This stopped our customers from having to hang around the house all day waiting for their delivery.
Outcome: During the trial period, we saw a marked increase in our customer satisfaction ratings and the new system soon became standard practice.
Submitted by:
Copyright 2007-2025 by Interview Questions Answers .ORG All Rights Reserved.
https://InterviewQuestionsAnswers.ORG.
https://InterviewQuestionsAnswers.ORG.