Customer Support Specialist Interview Question:

Explain me factors you need to take into consideration before doing a survey for customer service satisfaction?

Submitted by: Muhammad

Before doing survey for customer service satisfaction,

☛ First consider the objective of the survey
☛ Make your survey accessible online
☛ Keep open-ended questions and keep survey narrative
☛ Consider negative feedback equivalent to positive feedback it is equally important
☛ Select the survey method that can yield real information in real time
☛ Target putting questions that are relevant to service
Submitted by: Muhammad