Customer Support Specialist Interview Question:

Explain me how do you measure – good customer service?

Submitted by: Muhammad

Good customer service can be measured on following basis,

☛ Number of repeat customers
☛ Number and type of customer complaints received
☛ Number of referrals given by current customers
☛ Sales figure if service is product based
☛ Customer satisfaction surveys
☛ Benchmarking service with competitors
☛ Rate at which number of customers enrolled to your service
☛ Number of returns
Submitted by: Muhammad