Front Desk Agent Interview Question:

Explain me what does good guest service mean to you?

Submitted by: Administrator

Hospitality is all about customer service, so you're just as likely to get this question when you apply for an administration position as when you're after one at the front desk. While the answer is common sense, a good way to make a memorable impression is to work language from the hotel's own marketing materials (such as their website) into your response.
Submitted by: Administrator