CSR (Customer Service Representative) Interview Question:

How are persuasion skills important?

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Experienced customer support personnel know that oftentimes, you will get messages in your inbox that are more about the curiosity of your company's product, rather than having problems with it.
It is not about making a sales pitch in each email, but it is about not letting potential customers slip away because you could not create a compelling message that your company's product is worth purchasing.
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