IT Help Desk Interview Question:

IT Help Desk interview questions part 6:

Submitted by: Muhammad

► What IT help desk tools have you used in the past?
► What types of software applications and networking programs tools do you use? Can you list different IT products and your knowledge of these?
► Have you ever been responsible for maintaining a network setting? What was the base size, and expectations?
► Describe your IT trouble shooting procedure?
► What programs have you used to log and date calls?
► Describe you experience in: firewalls, spy ware detection and virus ware implementation?
► Describe your knowledge in: PC hardware and operating systems?
Submitted by: Muhammad