CSR (Customer Service Representative) Interview Question:

List some customer service skills that matter?

Submitted by: Ali Hassan Siddiqui

The customer service skills that matter:
☛ Patience
☛ Attentiveness
☛ Clear Communication Skills
☛ Knowledge of the Product
☛ Ability to Use "Positive Language"
☛ Acting Skills
☛ Time Management Skills
☛ Ability to "Read" Customers
☛ A Calming Presence
☛ Goal Oriented Focus
☛ Ability to Handle Surprises
☛ Persuasion Skills
☛ Tenacity
☛ Closing Ability
☛ Willingness to Learn!
Submitted by: Ali Hassan Siddiqui