Production Support Interview Question:

List some steps to follow if you receive an application outage ticket?

Submitted by: Administrator

☛ Inform the stake holders that the issue is being worked upon.
☛ Login to server to see if its responding.
☛ Access Application and Web Server logs to see if the application is receiving requests.
☛ If not, Involve the appropriate Network Team.
☛ Inform the stakeholders regarding the progress.
☛ Bounce the web / application server instance , if required.
☛ Close the ticket with the steps taken to resolve the problem.
☛ Complete the RCA ( Root Cause Analysis ) and submit the report to stake holders.
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