Desktop Interview Question:

Suppose a user calls you they cant login in said they have tried several times what is the best way to troubleshoot this?

Submitted by: Administrator

1. Check whether the caps button is on or not and then give user name and password
2. Check whether all the network cables connected properly
3. Check whether the user is added in domain
4. Can reset the password for the user , because it may get locked as he tried to login so many times.
5. Can use domain name in front of the user name(domain nameuser name) and make a try
6. Check whether the server is up for the given domain
Submitted by: Administrator