Support Agent Interview Question:

Tell us how well do you work under pressure, or in high stress situations? What do you do when things are getting tense?

Submitted by: Muhammad

I'm familiar with working under pressure. In the restaurant business, that was something that we had to deal with every weekend – a large amount of customers, customers who were sometimes upset about the wait time or with the food they had ordered. Typically I just practice the rule that ‘the customer is always right'. I use smiles and apologize as needed to sort of ease the stress. I also practice breathing exercises when I'm alone to release some of my own stress.
Submitted by: Muhammad