Support Agent Interview Question:

Tell us in your opinion, what makes for great customer service?

Submitted by: Muhammad

Great customer service means listening to your customers. It means empathizing with them and their experiences, and working hard to find the best solution to your customers' problems. It means knowing how to de-escalate a situation with an angry customer, and using problem solving skills to make sure that everyone walks away from the interaction satisfied.
Submitted by: Muhammad