Trainee Manager Interview Question:

Tell us of customer service, employee satisfaction and branch sales, which is the most important?

Submitted by: Muhammad

I believe that none of these is more important than the other. As a branch manager trainee, I aim to become familiar with the dynamics of the branch, but I aim to manage in a way that promotes all of these elements in a self-sustaining manner. Without satisfied employees, customers will not receive great service, and without great service, sales will not be satisfactory. I don't think these objectives are mutually exclusive, so I value them all equally and aim to maintain a well-balanced environment in the branch. I consider this the most sustainable approach to management.
Submitted by: Muhammad