Support Agent Interview Question:

Tell us what are your strengths and weaknesses when it comes to interacting with customers?

Submitted by: Muhammad

Well, I am a people person. I enjoy approaching and talking to customers, and making sure that they get what they need. I love solving their problems. I'd say that a weakness that I have when interacting with customers is knowing when to give up on trying to solve a problem. I'm working on learning when to call for backup when necessary.
Submitted by: Muhammad