Business Relation Executive Interview Question:

Tell us what do you see as being the greatest challenges today in the customer service industry?

Submitted by: Muhammad

The biggest challenge is being, and remaining, relevant to the demands of your consumers. The economy has exacerbated this as what consumers want from their brands has changed and they have become more willing to look beyond their old tried and true to cut costs. Consumers have a lot of options and if your company hasn't continued the dialogue and continued to show consumer why they are relevant, they will get replaces.
Submitted by: Muhammad