Role-specific Business Relation Executive Interview Questions & Answers:

1. Tell me what do you think the manager's role is in closing deals?

This will vary from company to company, and person to person. But by now, your business no doubt has its model. See if your visions align. They do not, and shouldn't be expected to, follow your exact process. Whatever the answer, the important thing is that their overall thought process compliments yours. Specific methodologies can be taught.

2. Tell me what does your ideal customer look like?

Asking for a candidate to describe their model customer could shed light on how they search for clients. It will also reveal the way they'd like customers to react to their proposals.

3. Explain me how would you increase customers' satisfaction?

Be honest with your client. Be responsive and open to all of his criticisms and try work on them with the perspective of converting your drawbacks into your strengths. Try treating your customers in the best way out as they are the source of revenue for your business keep your promises. Be knowledgeable. Know the facts about your products or services. Understand company policies. In addition, know as much about your client's business and needs as you can. and anticipate your client's needs.

4. Explain me relationship selling and how you implement it in your job?

The most important aspect of this role is managing your relationships. Referrals and repeat business are crucial for a thriving business. That success starts with your business development manager and the way they can implement relationship selling in their role.

5. Explain me a time that you lost a client and why?

Force the applicant to describe a tougher point in their career. We all have lost clients. The important part is if they identify the root cause and can take mature accountability.

6. Tell us how you deal with a difficult person?

The interviewer is probing your communication abilities. Here the interviewer is testing you to see how you react and command over communication abilities.

“Well I believe it's our own perception about people. I always meet people with an open mind and listen to them, that's why I didn't find any person very difficult to handle”

7. Tell me is there a skill or area of expertise that you feel you are lacking?

Use their response to determine willingness to learn. There is going to be something new to learn, regardless of their past experience. Any new hire should possess curiosity and a desire to learn, but it is particularly crucial for a sales role. Malleability is important during all phases of a person's career. Make sure this candidate is going to learn how to best succeed at your company.

8. What do you see yourself doing in five years as Business Relation Executive?

This one is all about job commitment.

Some people make job hopping a career in of itself, and your answer here can be telling. Here, your interviewer is determining if you are:

☛ someone who sets goals
☛ someone who has a vision
☛ someone who is reliable
☛ someone who demonstrates commitment
☛ someone who is loyal

9. Tell me how do you review the monthly performance of the customer service team?

“Performance of customer service team can be review by the number of complaints per month, Customer relationship building ratio per month and through customer's feedback.”

10. Describe a situation where you helped to exceed a customer's expectations?

Since being a customer service manager entails satisfying customers' needs, the interviewers will want to hear examples of how you've gone above and beyond to make customers happy and meet their expectations.

"When I was an assistant manager at Jimmy John's, one customer got very upset because they didn't get cucumbers on their sandwich. Even though that specific sandwich wasn't supposed to come with cucumbers, I quickly added them and then gave the guest a coupon for a discounted meal. They customer walked away pleasantly surprised and satisfied."