Support Agent Interview Question:

Tell us what have you done at your current company to improve a process, save time, money or resources?

Submitted by: Muhammad

At my last company, I noticed that a product that was often stolen was sports jerseys. Team sports was a department that was often targeted because it was so close to the exit. Since our company didn't have any sort of tag or alarm on these jerseys, I suggested to management that we begin tagging this product, despite it being below the value that we usually tag. Two months later, our losses were down 25%.
Submitted by: Muhammad