Director Communication Interview Question:

What are the most important performance indicators for digital communications?

Submitted by: Muhammad

Hopefully their response will go beyond measuring statistics like 'time on site' and 'number of pages per visit' and talk about measuring the achievement of the organisation's aims using digital.

Ask them how they'd measure the achievement of the organisation's aims online, and what experience they have in doing this. Of course, once you're able to measure how well an organisation's digital presence is helping it achieve its objectives, you can try to improve thi, in an evidence-led way.

They might also hit on the thornier question of social media measurement. They'll hopefully talk about engagement. Perhaps they're even reading Beth Kanter's new book 'Measuring the Networked Nonprofit'. Ask them how they've increased this, how they've measured their successes, and what returned has come from this.
Submitted by: Muhammad