Customer Complaint Officer Interview Question:

What is your experience of the whole end-to-end feedback process and how do you ensure this feedback improves the service to customers?

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The answer to this will depend on the job you're interviewing for and your experience.

I would recommend thinking about a specific instance and then discussing this in detail. Outline the process stage by stage and, if there are areas that need improvement, focus your answers on the solutions instead of the problems.
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