Clarify CRM Interview Question:

Which of the following is true about the auto destination servlets in ClarifyCRM
A) Specify the rule_type parameter within the web.xml file
B) Uses the auto destination rules stored in the table_rule
C) Can be configured to use two different types of rules t o determine what queues or users to use when dispatching/assigning objects.
D) They are used to start the communication without instantiating the interaction
Explanation: AutoDestinationServlet is used for routing workflow objects such as case, Change Requests,Sub cases to users according to pre-defined rules.

Submitted by: Administrator

C) Can be configured to use two different types of rules t o determine what queues or users to use when dispatching/assigning objects.
Submitted by: Administrator