Top Clarify CRM Interview Questions & Answers:

1. What is the full form of CDOCOL
A) Common Data Objects Collection

CDOCOL means ClarifyCRM data Object Collection.

2. What is the use of binding framework in Clarify?

Used to bind the values with CDO and CDOCOLS fields

3. How to design test cases for Clarify CRM?

Please share your answers.

4. Which flag should be used in the command line of clarify.exe to launch clear basic debugger in runtime, in clarify thick client________________?

-cbdebugger

5. The use of the Sales application in the ClarifyCRM is (Multiple choice)
A) Enable agents to work on the sales objects
B) Manage accounts, leads
C) Manage opportunities
D) Manage Field services

Both Managing Accounts,Leads and Oppurtunities

6. Which of the following is true about the auto destination servlets in ClarifyCRM
A) Specify the rule_type parameter within the web.xml file
B) Uses the auto destination rules stored in the table_rule
C) Can be configured to use two different types of rules t o determine what queues or users to use when dispatching/assigning objects.
D) They are used to start the communication without instantiating the interaction
Explanation: AutoDestinationServlet is used for routing workflow objects such as case, Change Requests,Sub cases to users according to pre-defined rules.

C) Can be configured to use two different types of rules t o determine what queues or users to use when dispatching/assigning objects.

7. Controller servlet can be customized.
A) True
B) False

B) False

8. Select the correct answers based upon the statements below I. Cdochoicelist – contains all items in choice list II. CDOUserChoiceList – generates the list for the user defined choice list
A) I
B) II
C) Neither of the above
D) Both a and b

CDOChoiceList - used for Clarify Choice list.
CDOUserChoiceList - Used for User defined choice list

9. The use of the iSupport application in the ClarifyCRM is (Multiple choice)
A) Enable agents to work on the support and part request objects
B) Manage accounts, leads
C) To work on creation, assignment, dispatch and acceptance of the work cases.
D) Manage Field services which require clear logistics order operations

A)Enable agents to work on the support and part request objects
C) To work on creation, assignment, dispatch and acceptance of the work cases.

10. TLD file is an XML document that defines the _______,____________,____________
A) custom tags,
B) operations
C) attributes
D) tag handlers.

TLD file defines the following features:

1) Defines what are the various basic operations we can do with the TLD file.

2) Defines the various attributes available for the TLD.

3) It also mentions the tag handler class.