Help Desk ➔ Help Desk Specialist Job Interview Questions and Answers

Help Desk Specialist interview preparation guide for freshers and experienced professionals. Explore these number of Help Desk Specialist frequently asked questions(FAQs) extracted from many job interviews

☆ Explain me why do you want this job?
☆ How would you rate your problem solving skills?
☆ Tell us how do you handle irate customers?
☆ Tell us how good are you at solving problem on phone?
☆ Explain me how you deal with the frustrated customer?
☆ Tell us how important is customer service for you?
☆ Tell us how do you respond when you do not know the answer?
☆ Tell me in which areas do you consider yourself to be a specialist?
☆ Explain me how do you respond when you do not know the answer?
☆ Tell me what three qualities does the ideal help desk staff person possess?
☆ Tell me what does excellence in customer service mean to you?
☆ Tell us what kind of people are your current users? Do you like them?
☆ Explain me how would you rate your problem solving skills?
☆ Tell me your worst experience as a help desk assistant. How did you handle it?
☆ Tell me how do you handle an angry customer?
☆ Write a paragraph explaining how DHCP works?
☆ Tell me what do you find most interesting about working in a help desk capacity?
☆ Tell me what is your worst experience so far as a help desk assistant?
☆ Tell me how important is customer service for you?
☆ Tell me what was your best subject in high school?
☆ Can you tell me one thing that you don’t like about your job?
☆ Tell me what are the three abilities of an ideal help desk person?
☆ Explain me how you face the criticism?
☆ Explain what motivates you for the help desk assistant job?
☆ Tell me what are your long-term career plans?
☆ Tell me can you work this weekend?
☆ Tell me what experience do you have as a help-desk associate?
☆ Tell me about a time a customer asked you a question, and you didn’t know the answer. What did you do?
☆ Suppose you have to work for a living and all jobs pay the same, describe the job you want (don’t say this job)?
☆ Tell me if a user calls with a technical issue with which you are completely unfamiliar. How would you handle the circumstances?
☆ Explain how you deal with the frustrated customer?
☆ Tell me what is the recent skill you have learned that can be helpful for help desk position?
☆ Explain me if a user is unable to boot windows, how will you troubleshoot it?
☆ Are you flexible with the weekend’s job?
☆ Explain how you will organize your work schedule?
☆ Explain me how important are IT skills in a help desk position? How do you keep your skills updated?
☆ Suppose if someone finds that their Internet connectivity is down, how would you fix the problem?
☆ Tell me how well-versed are you with troubleshooting hardware problems? How does this knowledge help you in your work at the help desk?
☆ Please explain if the customer is not satisfied with your service do you analyze your mistake or just move on to another customer?
☆ Tell me some of the task that you had performed in your previous company?
☆ Tell me what type of customer contact do you like best – in-person or over the telephone?
☆ Explain me about a time you dealt with a frustrated customer. What was the issue, and how did you handle it?
☆ Please explain about your current job. What do you like about it? What do you dislike?
☆ Since this is an extremely technical work and some customers may have trouble understanding what you are trying to tell them, how do you make sure that you are able to communicate what you want to say to the customer?
☆ Suppose in a situation where caller did not understand what you are explaining, what you would do?
☆ Suppose if there is a customer who does not understand your language then how will you help him/her?
☆ Tell me what skills do you possess that make you a good contender to be considered for a help desk specialist position?
☆ Suppose I would like to set up a second interview with our evening supervisor. Can you come back this evening at 7:00?
☆ Tell me what is one of your weaknesses?
☆ Tell me what is the first thing that comes to your mind when a caller says that he cannot log-in to his account?
☆ Please explain some of the task that you had performed in your previous company?
☆ Tell me how important IT skills are in help desk service and how you keep yourself updated with those skills?
☆ Tell us how you deal with a customer who is on the phone and refuses to calm down?
☆ Tell me what have you recently learned that will help you in this position?
☆ Tell me what role do you think computer support analysts should play in the company?
☆ What is ITIL?
☆ Tell me what are the new help desk techniques you think would be helpful to improve the service?
☆ Explain me how you will organize your work schedule?
☆ Explain are you flexible with the weekend’s job?
☆ Tell us how important is customer service  for you?
☆ Do you know what is the difference between helpdesk and service desk?
☆ Explain me how good are you at solving problem on phone?
☆ Explain me what is the best thing you like about your job?
☆ Explain me what made you decide that you wanted to work in a help desk capacity?
☆ Tell me what do you do if a customer isn’t satisfied with your service?
☆ Tell me does this company need a help desk?
☆ Explain what operating system do you prefer and why?
☆ Can you explain me what is good customer service?
☆ Explain me how do you keep your IT knowledge and skills up to date?
☆ Explain me what is the difference between helpdesk and service desk?
☆ Explain how you face the criticism?
☆ Please explain what motivates you for the help desk assistant job?
☆ Explain me do you really think that company or organization really needs a helpdesk?

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