Customer Service Interview Questions And Answers
Customer Service Interview Questions and Answers will guide us now that Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customer expectation. So get preparation for the JOB of Customer Service with the help of this Customer Service Interview Questions with Answers guide
1 ► Can you tell me about a time when you did some thing extra, which was not part of the routine activities assigned to you, but you did it for the benefit of the customer?
2 ► How do you handle negative feedback from very angry clients? How do you respond to him/her?
3 ► Explain with an example, how would you handle a situation where a customer is asking for something, which is not in the interest of the company or which would violate a policy of the company?
4 ► You ever felt, during course of your work, that the existing systems and solutions are not sufficient to meet the needs of customers properly and/or that they need to be changed? If so, tell me more.
5 ► Can you explain how you contact or initiate communications with customers?
6 ► If you had to turn down a request from a valued client, what would you do?
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