Manager Airfield Interview Question:

Explain me with an example of a conflict you had with a customer and how you responded?

Submitted by: Muhammad

Recently, a disagreement broke out between me and a customer about the fees he pays. He got angry and claimed that he paid unreasonably high fees, and he threatened to leave the firm. I politely explained to him that the fees we charge are fair, but that I would inquire as to whether we could give him better fees. I made a purposeful effort to maintain respect for him as well as for the company I represent.
Submitted by: Muhammad