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Support Agent Interview Question:
Tell us how would you deal with an angry customer?
Submitted by: MuhammadA candidate who mentions listening carefully, empathizing, and following company policy is a good pick. Red flags that indicate an interviewee is a bad choice include being rude and not having any previous experience dealing with difficult customers. An inexperienced candidate may make a good pick if their other answers are strong, however.
Submitted by: Muhammad
Submitted by: Muhammad
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