Top Clarify CRM Interview Questions & Answers:

1. What is the full form of CDOCOL
A) Common Data Objects Collection

CDOCOL means ClarifyCRM data Object Collection.

2. What is the use of binding framework in Clarify?

Used to bind the values with CDO and CDOCOLS fields

3. How to design test cases for Clarify CRM?

Please share your answers.

4. Which flag should be used in the command line of clarify.exe to launch clear basic debugger in runtime, in clarify thick client________________?

-cbdebugger

5. The use of the Sales application in the ClarifyCRM is (Multiple choice)
A) Enable agents to work on the sales objects
B) Manage accounts, leads
C) Manage opportunities
D) Manage Field services

Both Managing Accounts,Leads and Oppurtunities

6. Which of the following is true about the auto destination servlets in ClarifyCRM
A) Specify the rule_type parameter within the web.xml file
B) Uses the auto destination rules stored in the table_rule
C) Can be configured to use two different types of rules t o determine what queues or users to use when dispatching/assigning objects.
D) They are used to start the communication without instantiating the interaction
Explanation: AutoDestinationServlet is used for routing workflow objects such as case, Change Requests,Sub cases to users according to pre-defined rules.

C) Can be configured to use two different types of rules t o determine what queues or users to use when dispatching/assigning objects.

7. Controller servlet can be customized.
A) True
B) False

B) False

8. Select the correct answers based upon the statements below I. Cdochoicelist – contains all items in choice list II. CDOUserChoiceList – generates the list for the user defined choice list
A) I
B) II
C) Neither of the above
D) Both a and b

CDOChoiceList - used for Clarify Choice list.
CDOUserChoiceList - Used for User defined choice list

9. The use of the iSupport application in the ClarifyCRM is (Multiple choice)
A) Enable agents to work on the support and part request objects
B) Manage accounts, leads
C) To work on creation, assignment, dispatch and acceptance of the work cases.
D) Manage Field services which require clear logistics order operations

A)Enable agents to work on the support and part request objects
C) To work on creation, assignment, dispatch and acceptance of the work cases.

10. TLD file is an XML document that defines the _______,____________,____________
A) custom tags,
B) operations
C) attributes
D) tag handlers.

TLD file defines the following features:

1) Defines what are the various basic operations we can do with the TLD file.

2) Defines the various attributes available for the TLD.

3) It also mentions the tag handler class.

11. What are the two types of binding defined in clarify
A) Control Level Binding
B) Page level binding
C) Data level binding
D) Html binding

Control Binding
Data Binding

12. For any activity like update and insert, performed in the clarify CRM, a log is created called activity log. Name the table in which it is stored
A) act_entry
B) pay_means
C) log_entry
D) act_log

Explanation: The table contains a log for almost anything that is performed on clrify by users. Even the actions executed by process manager and Rule engine are also logged.

Act_entry

13. Load/Save/ChildLoadBean/ChildSaveBean are HTTP aware
A) True
B) False

B) False

14. Which of the following is/are true about savebeans –
A) Uses CBOs for database operation.
B) May use Beanfactory to create other savebeans for complex database operation.
C) They are Http aware.
D) They can be customized by subclassing.

(A,D)

Beanfactory is used for intantiating child load and save beans

15. Worker Beans, Save Beans and ________ together make up the Application beans in the ClarifyCRM.
A) Load Beans
B) Child Worker Beans
C) Child Load Beans
D) Child Save Beans

A) Load Beans

16. This method is main entry point for the worker bean processing and is called by the controller servlet. The name of the method is
A) void processIncomingRequest(HttpServletRequest request, HttServletResponse response, BeanFactory beanFactory)
B) void processIncomingRequest(HttpServletRequest request, BeanFactory beanFactory ,HttServletResponse response)
C) void processIncomingRequest(BeanFactory beanFactory , HttpServletRequest request, HttServletResponse response)
D) void processIncomingRequest(HttServletResponse response, HttpServletRequest request, BeanFactory beanFactory)

A) void processIncomingRequest(HttpServletRequest request, HttServletResponse response, BeanFactory beanFactory)

17. Worker bean calls ________ method to create, __________ method to initialize and ___________ method to initiate the creation of CBO's within Save Bean
A) createSaveBean(), setUpSaveBean(), SB.init()
B) setUpSaveBean(), createSaveBean(),SB.init()
C) SB.init(), createSaveBean(), setUpSaveBean()
D) createSaveBean(), SB.init(), setUpSaveBean()

B) setUpSaveBean(), createSaveBean(),SB.init()

18. Which method on the client side is used to indicate that the node value has been changed
A) ifFieldDirty()
B) isFieldDirty()
C) isDirtyField()
D) ifDirtyField()

B) isFieldDirty()

19. The class which acts as interface between the C++ and the Java layer of clarify
A) KJNIDisp
B) KJNPDisp
C) KJNLDisp
D) KKNIDisp

A) KJNIDisp

20. Which tag contains the reference of the target worker bean
A) WBInfo
B) WBCdoInfo
C) WBSendInfo
D) SubmitInfo

A) WBInfo

21. What is the name of the feature by which the window manager automatically checks for the unsaved changes while closing the window and prompts the user to save any changes
A) window dirty bit checking
B) window bit checking
C) dirty bit window checking
D) clarify checking.

A) window dirty bit checking

22. The toolbox configuration files for the ClarifyCRM Administrator are defined in
A) /commonjsp/desktop/Clarify.xml
B) /commonjsp/desktop/iAdmin.xml
C) /commonjsp/desktop/Admin.xml
D) /commonjsp/desktop/Toolbox.xml

B) /commonjsp/desktop/iAdmin.xml

23. Which one of the following is predefined Out of Box values for source and target windows of data transfer.
A) THIS, OPENER
B) OPENED, PARENT
C) WINDOW
D) All of these

D) All of these

24. The _________ binding element is designed to replace server-side Scriptlet code ina JSP that performs conditional testing on dynamic data with Java Script code on the client
A) Switch
B) Combo Box
C) Choice List
D) TextBox

A) Switch

25. ClfyMenu custom tag used to create application menus consists of __________ and is defined as part of _________.
A) clfy:menu , clarify.tld
B) clfy:menuitem, clarifyMenu.tld
C) clfy:menu, clarifyMenu.tld
D) Clfy:menu, clarify.tld

A) clfy:menu , clarify.tld

26. To add the shortcut keys to the Menu items we use the one of the following property
A) shortcutKey
B) cutshortKey
C) hotkey
D) menuitemshortcutkey

C) hotkey

27. Worker beans are HTTP aware
A) True
B) False

A , Explanation: Data request or UI request will go to ControlServlet then it will generate a HTTP request to Particular Worker Bean.

28. Window Manager system consists of the
A) WMSendMessage function
B) Message dispatcher
C) Message handlers
D) Message invokers.

A, B

29. In clarify CRM billing manager the relation between the case and the contact is
A) One to One
B) One to many
C) Many to one
D) Many to Many

C, One contact can create many cases. where as a case will have only one contact.

30. Which of the following statement(s) is true about the Bean Factory
A) It is used to instantiate the Application Beans
B) Called by controller and from within Application Beans
C) Forms the integral part of the Adapter class.
D) Selects the appropriate Beans version to instantiate based on Class Map table.

A, Explanation: If we want to creat a load,save or Message Bean we need to instantiate the Bean Factory.

31. Tell me does clarify database has explicit primary keys defined for the tables?

NO. Primary key are not defined in the Clarify Database. The restrictions and relationships are managed by the application itself.

32. In clarify CRM billing manager the relation between the case and the site is
A) One to One
B) One to many
C) Many to one
D) Many to Many

C, One site can have many cases where as one Case can't have more then one site. So Many to one.

33. What is the full form of CDO?
A) Common Data Objects

CDO means Clarify CRM Data Objects not Common Data Objects as i supposeThese are the Client side data objects.

34. What is yanking?
A) The acceptance of the workflow object like case from the common pool or queue, by the user
B) create activities and activities logs
C) create and update payment channels and add this information to the clarify database
D) None of the above.
Explanation: This is an activity performed by the responsible person responsible for handling the particular case.

The acceptance of the workflow object like case from the common pool or queue, by the user

35. Which of the following statements about the ClarifyCRM Business Objects (CBO's) is true
A) These are Generic Business objects that can be instantiated to access any ClarifyCRM database table or view
B) They combine workflow, activity logging and processing of database objects
C) Designed for use in web applications and interfaces to other applications which support COM or Java beans
D) They are used to manage the complete order delivery service.

Answer: AWe cann't create a CBO's in clarify but we can create a Generic Business objects.