Behavioral File Clerk Interview Questions & Answers:

1. Why Do You Want to Work for Us as File Clerk?

This is one of the tougher questions because it's couching a few different ideas inside it: they want to know how much you know about the company, why you think your skill set would work for the job, and what you think you can bring to the team.

2. Tell us what filing system you use in the office?

Most of the times expanding files are used for filing in offices. This file allows to expand its size by inserting additional sheets of paper into them. These files are narrow in appearance, but it is possible to expand this file as it uses accordion design.

3. Tell us why are skills important in a medical records clerk position?

Medical records keeping is all about accuracy and organization. One has to be able to accurately classify, index and store records. A single mistake can lead to major disturbances in the records management system and eventually cause havoc in patient care. One has to be very skilled in handling this work.

4. Explain what all computer skill can be helpful for office clerk?

Office clerk should know computer skill like

☛ Photoshop CS3 or CS4
☛ Knowledge of MS word, PowerPoint, Access, Outlook, Excel and PowerPoint
☛ AutoCAD for designing or architect office
☛ Quickbooks if required

5. Explain how office clerk tackle office challenges?

☛ Be optimistic: There is always something in the office that you can't do, but with positive mind frame and asking for help from colleagues can resolve your problem.
☛ Look for options: It is natural that you might face work-related problem, so keeping option for your ongoing work is always feasible especially when you are handling complicated task
☛ Set timeframe: Time management is another skill that the office clerk has to excel in it. A good office clerk should be multi-task and at same time a good time manager.

6. Tell me how do you handle duplication of patient data?

I receive a lot of data from different avenues for the same patient. Some of it I already have and some of it is new. I make sure that I combine pertinent data from all sources and ensure that any redundancies are removed.

7. Tell me how can you organize files and documents in the office?

Usually, unwanted paper makes a mess, so before organizing file it is feasible to trash out the unwanted papers.

☛ Keep those paper in a separate folder of the file that is of a permanent use like insurance policy, paper regarding taxes, medical records, retirement and investment documents, etc.
☛ Manilla folders come handy when it comes to organizing files
☛ Organize the paper or bills according to dates
☛ On regular basis look into the files to get rid of the bills or document, you might not need any longer
☛ Correctly label each file and organize its alphabetical order, for instance, accounting file should be in a folder A likewise your utility bill should be in U folder.

8. Explain what is book keeping?

Book keeping is referred to the process of tracking of all the money coming in and going out while handling business process. As an office clerk, you have to arrange the record in chronological order in account books including credit and debit transaction. If you are VAT- registered, you also have to maintain records of VAT.

9. Can You Talk a Little About Your Work History?

This is one of the most straight-forward questions on the list. The interviewer is likely looking for similarities in your past jobs to the one you're applying for. Sandwiched inside this question might also be another one: "Why did you leave these jobs?"

Answer by running down the basics of your employment history as they apply to the job your interviewing for. Bring up any skills you learned at each of your jobs that directly reflect the bullet points in the original job posting you responded to.

10. What do you see yourself doing in five years as File Clerk?

This one is all about job commitment.

Some people make job hopping a career in of itself, and your answer here can be telling. Here, your interviewer is determining if you are:

☛ someone who sets goals
☛ someone who has a vision
☛ someone who is reliable
☛ someone who demonstrates commitment
☛ someone who is loyal

While no interviewer expects someone to stay at a company forever, try and craft your response in such a way that shows progression in your career, and alignment with the Company's needs and future. Again, self awareness is key – your employer doesn't want to send you down an unwanted path, resulting in wasted time and energy for everyone.