Operational Head of Store Operations Interview Questions & Answers:

1. What do you consider to be your greatest achievement so far and why?

Be proud of your achievement, discuss the results, and explain why you feel most proud of this one. Was it the extra work? Was it the leadership you exhibited? Was it the impact it had?

2. Tell me about a time when you had to use your presentation skills to influence someone's opinion As Head of Store Operations?

Example stories could be a class project, an internal meeting presentation, or a customer facing presentation.

3. Why do you want this job As Head of Store Operations?

This question typically follows on from the previous one. Here is where your research will come in handy. You may want to say that you want to work for a company that is Global Guideline, (market leader, innovator, provides a vital service, whatever it may be). Put some thought into this beforehand, be specific, and link the company's values and mission statement to your own goals and career plans.

4. Tell me about a time when you helped resolve a dispute between others?

Be sure to discuss a very specific example. Tell the interviewer what methods you used to solve the problem without focusing on the details of the problem.

5. Tell me why do you want this job As Head of Store Operations?

Bad Answer: No solid answer, answers that don't align with what the job actually offers, or uninspired answers that show your position is just another of the many jobs they're applying for.

Good answer: The candidate has clear reasons for wanting the job that show enthusiasm for the work and the position, and knowledge about the company and job.

6. How much are you willing to sacrifice to be successful at work As Head of Store Operations?

With anything comes sacrifice. The questions is how much of it are you willing to sacrifice with regards to work life balance, stress, etc?

7. Describe your management style?

Try to avoid specific classifications, whatever it may be. Organizations usually prefer managers who can adapt their skills to different situations.

8. What can you offer me that another person can't?

This is when you talk about your record of getting things done. Go into specifics from your resume and portfolio; show an employer your value and how you'd be an asset.
You have to say, “I'm the best person for the job As Head of Store Operations. I know there are other candidates who could fill this position, but my passion for excellence sets me apart from the pack. I am committed to always producing the best results. For example…”

9. Are you willing to work in shifts?

If the job calls for shifts that vary, be ready to do that for your work. If you aren't open to that, then explain why and see if they can adjust it for you.

10. What do you think about Teamwork?

I enjoy teamwork and am used to shift work. I think I would adapt well to the role. I am looking for new challenges As Head of Store Operations and I know I would learn a lot as cabin crew, not just about people and places, but skills like first aid too, how can I help others with in my limits.

11. Tell me about a decision you made recently and how you reached it As Head of Store Operations?

The key is to show that you put a lot of thought (weighing out the pros and cons) but were able to be decisive. Be sure to explain your logic in arriving at the decision.

12. What do you consider ethical spending on an expense account?

It depends on the role - but the better way to answer this is to ask the interviewer what their expectations are with regards to what the role can expense and then simply state that you'll stay within those parameters

13. What relevant work experience do you have in this career field As Head of Store Operations?

Talk about specific work related experience for the position you're interviewing for. Make sure the experience is relevant. Don't talk about previous experience that is not related to the position in question. If you don't have specific career related experience speak about prior experience that has helped you develop the specific knowledge and skills required for the position you are applying for.

14. What have you done to improve your knowledge As Head of Store Operations in the last year?

Try to include improvement activities that relate to the job As Head of Store Operations. A wide variety of activities can be mentioned as positive self-improvement. Have some good ones handy to mention.

15. Why do you want to leave your current company As Head of Store Operations?

Bad Answer: Complaining about or blaming their former job, boss or colleagues. Also, having no good reason.

Good answer: One that focuses on the positives about why the job they're applying for offers them better learning or career opportunities, chances for advancement, aligns more closely to their long term goals, or is a better fit for them.

16. How do you propose to compensate for your lack of experience?

The first thing you should do is discuss experience you have the interviewer is unfamiliar with. Once that is detailed, tell the person conducting the interview that you are able to learn new tasks and information in a reasonable period of time and possess a strong work ethic. However, only state this if you can live up to these expectations.

17. What specific steps do you utilize in solving workplace problems?

Analyze the problem As Head of Store Operations. Discuss possible remedies and resulting outcomes. Decide on the remedy and track results. Re-visit problem if it's not resolved.

18. Why did you leave your last job As Head of Store Operations?

Regardless of why you left your last job make sure to stay positive. Always smile and focus on the positive reason such you were seeking the opportunity to expand your career opportunities, your interest in working with a new firm that provided greater opportunity, you desired to work in a new location, etc. Don't reference previous job problems or differences with management that caused you to leave. If you stay positive, your answer may help you. If you're negative, you will likely decrease your chances of getting the job for which you're interviewing.

19. Why did you select the University _______?

Discuss the academic program, the extracurricular program(s), the school spirit, the quality of your peers, and the professors.

20. Are you able to relocate if required?

Be completely honest and thoughtful with this one. You don't want to wake up one to find out that you're moving to a new city or state and it may be a major factor in your eligibility for employment. But again, if you don't want to move then the job probably isn't for you.

21. What three character traits would your friends use to describe you?

Friends would typically use attributes like (assuming you have these): Trustworthy, honest, hardworking, friendly, courageous, nice, diligent, organized and so forth. Not saying you have all of these, but the best way for you to find out is to survey your friends by asking them what they consider your brand to be.

22. Top 11 Questions to Verify Experience and Credentials As Head of Store Operations:

Sometimes people want a job a little too bad - and they may fudge their credentials and experience a bit.

If you've run into this problem, are worried about it, or have credentials and experience that are absolutely essential, you may need to ask a few verification questions.

If you are a candidate, you should review your resume and make sure you know all the key points, and that nothing has been misconstrued.


1. What grades did you get in college?

2. What were your responsibilities when you worked in job x?

3. How many people were on your team at your last job?

4. What will your previous manager/supervisor say when I ask where you needed to improve?

5. What was your beginning and ending salary at job x?

6. What were your beginning and ending titles at job x?

7. Are you eligible for rehire at job x?

8. What tools are necessary for performing job x?

9. Describe to me how you would perform [x typical job task].

10. What was the focus of your thesis?

11. When did you leave company x?

23. How do you keep others informed on work issues?

Possible methods:
Talking to them, emailing them, sharing best practices in meetings

24. What is your personal mission statement?

Is it to conquer the world? Is it to become a CEO? Is it to give back to the community? Is it to inspire others? Define your statement by stating a clear vision of how you want to make an impact on the world with your work.

25. How would you be an asset to us As Head of Store Operations?

Think again about the job specification and the skills needed for this role As Head of Store Operations. Have a paragraph prepared highlighting how you will be able to do the job and what you can bring to the team. It goes without saying that this paragraph should be positive.

26. Describe to me a time where you had to make a hard decision As Head of Store Operations?

Hard decisions are hard for a reason. It could dramatically effect the company. It could affect other workers. So if you have a story about how you made a hard decision and had a good outcome, share that. If you have one where the outcome wasn't great, explain how you would have changed the way you approached the decision to show you learned how to improve.

27. Can you perform Internet research? Please describe to me your steps in doing so?

Internet research can entail Google searches, industry sites, news articles, social networks and company websites.

28. What are the qualities of a good leader As Head of Store Operations? A bad leader?

A good leader provides constructive criticism, motivates and inspires, coaches the mentee to be successful with their set of skills, and encourages them to push themselves. A bad leader only cares about his/her own interests and does not look out for the success of his/her staff.

29. What do you like to do outside of work?

Interviewers ask personal questions in an interview to “see if candidates will fit in with the culture [and] give them the opportunity to open up and display their personality, too,”. In other words, if someone asks about your hobbies outside of work, it's totally OK to open up and share what really makes you tick. (Do keep it semi-professional, though: Saying you like to have a few beers at the local hot spot on Saturday night is fine. Telling them that Monday is usually a rough day for you because you're always hungover is not.)

30. What skills do you bring to the table?

Think of your skill sets with regards to: analytical skills, interpersonal skills, communication skills, computer skills, presentation skills, management skills, sales skills and so forth.