Hospital Cashier Interview Question:

As you know communication is important in this position. Describe a time when you used your communications skills to resolve a conflict?

Submitted by: Muhammad

I previously worked as a cashier at a supermarket, and once a customer became very upset that she was not getting a discount she thought she should get. I began explaining that the sale only applied to quantities of 10 or more, but the customer kept interrupting and loudly insisting that I stop trying to rip her off. I made sure to fully listen to her, and I took the time to explain how the sale worked and how she could add more items to qualify for it. After a few minutes, she finally understood. She apologized for her behavior and thanked me for being patient.
Submitted by: Muhammad