Behavioral Hospital Cashier Interview Questions & Answers:

1. Tell us what do you deem the most important aspect of a cashier's work?

Good customer service is the most important aspect of any cashier's work. Since they work at the front end, creating a good impression of the establishment they are working for is extremely important. On the other hand, proper cash handling and cash balancing are equally important.

2. Explain me why did you leave your last job as Hospital Cashier?

This falls among the most tricky interview questions and answers of all time. If you are a fresh graduate then you need not worry about this particular question. But if you were recently fired, quit unceremoniously or resigned to start your own business but things didn't work out, then you should worry about how to answer this interview question.

For those who were fired, you must own up to it and let the potential employer know you have taken measures to make sure you don't go down the same road. If you quit, then tell the employers why and link your reason to what the current role is offering.

3. Can you tell us how are you with handling money?

A key part of a cashier's job is handling money, so trustworthiness and integrity are important. In your answer, highlight your experience managing money, your past employers' feedback on your honesty and your accuracy in managing the cash drawer.

4. Tell us how would you define excellent customer service?

Excellent customer service begins with greeting the clients and assisting them in finding what they are looking for. Providing detailed information regarding the products they are interested in along with specifications and prices is the most important component of excellent customer service.

5. Can you please differentiate between discount and rebate?

Discounts are given at the time of purchase while rebates are given after the purchase has been made. Once the customer has paid the full amount, they are refunded the rebate amount after some documentation. Discounts and rebates, both imply that the customer has to pay less than the actual price for the merchandise bought.

6. Explain me a time you provided excellent customer service?

Employers look for candidates that can do their jobs well, while keeping the customers happy. Recall a past situation where you went above and beyond to give great service.

"A customer came in looking for a product she saw online, however we did not carry it in stores. I apologized and explained that our store inventory differed from our online inventory. I showed her a similar product in our store that she could purchase. As well as offering her the option of free express shipping on the online product just in case she was sold on that specific one. I allowed her to choose whichever was most convenient for her to show we were willing to do whatever it took for her to leave a happy customer."

7. Explain me how Would You Define Excellent Customer Service?

Excellent customer service begins with greeting the clients and assisting them in finding what they are looking for. Providing detailed information regarding the products they are interested in along with specifications and prices is the most important component of excellent customer service.

8. Tell us what is the most recent skill you have developed as a cashier?

I have recently attended a two day workshop on cashiering in which I perfected my credit card payment processing and verification skills.

9. Tell us are you comfortable handling money?

The main role of a cashier is to handle customer's transactions so you need to show that you can be trusted with money and are comfortable doing such.

"Handling money is expected to be my primary duty. I have no problem with that responsibility. I've worked as a cashier for three years and have experience counting back change and balancing my cash register. A customer has never had an issue and my register has never come up short."

10. Explain me why do you think customer service skills are essential for a cashier?

Since the cashier deals with public and represents the company or the store, customer dealing skills are a must.