Case Manager Interview Question:

Explain me what steps do you take to ensure that client confidentiality is properly safeguarded?

Submitted by: Muhammad

As a case manager, I am highly aware of my role in maintaining and controlling the information for a given case. This means that access to case information is only given to authorized persons at the law firm. I am also careful never to discuss clients and their circumstances outside the purview of what is necessary in the course of providing legal services, even with my coworkers at the firm. In addition, I keep my personal social life, including social media, completely separate from my professional activities. I do not discuss clients with my friends and family at all. Even disguised or vaguely stated descriptions can be unethical, as they violate the expectation the client has of complete confidentiality in what are often highly sensitive matters.
Submitted by: Muhammad