Personal Care Assistant Interview Question:

Tell me how Do You Care for the Families of Patients Who Are Particularly Distressed?

Submitted by: Muhammad

As a healthcare assistant it is very likely that you will come into contact with distressed, angry or panicked family members who are awaiting news on a patient. Some of these may experience bereavement should their loved one pass away at your facility. When answering this healthcare assistant interview question, it is important to demonstrate immediate empathy and kindness.

According to a study conducted by the Health & Research Educational Trust, consistency is one of the most valued attributes reported by families, and a lack of communication can only make matters worse. Therefore, they recommend that families are involved in handover sessions between medical shifts, and are kept aware at all times of what to expect and possible outcomes.
Submitted by: Muhammad