First Aid Interview Question:

Tell us how will you balance meeting the pool's safety standards with providing excellent customer service?

Submitted by: Muhammad

As a lifegueard, you will be responsible to your employer to see that all patrons follow the pool policies and safety rules. Your leadership skills and ability to take control of potentially dangerous situations are key. Find a story from your previous work or school experiences that can highlight both your ability to see the other person's point of view and to adhere to company policies. The hiring manager wants to gauge whether you will have the confidence to enforce the pool's safety rules or if you will be negligent of the pool policies. Choose an example which shows how you understand the reasons behind the rules. That will allow your potential future employer to see that you could enforce the rules for the right reasons. This question is also your opportunity to describe your commitment to customer service. You could, perhaps, describe the tone with which you would choose to address a patron who repeatedly ignored pool rules or engaged in unsafe behavior in the pool. Your approach should balance a firm commitment to safety as well as an empathetic understanding toward a patron or parent of a patron who may be upset due to such a confrontation. Acknowledge that you are willing to refer to management or company policy to tactfully and thoughtfully resolve the issue.
Submitted by: Muhammad