Emotional Intelligence Interview Question:

Why non-verbal communication matter when it comes to EQ or emotional intelligence?

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Non-verbal communication matters because it plays five major roles.

► Repetition: the listener can recall easily what the speaker is communicating and repeat the message the person is making
► Contradiction: they can contradict a message that an individual is trying to convey
► Substitution: It can be a substitute for a verbal message
► Complementing: It may add complement to a verbal message like patting a person on the back
► Accenting: It may accent or underline a verbal message
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