Program Manager Interview Question:

You managed the project work as per requirements. However, customer is not happy with the result and does not accept the product. How would you convince the customer?

Submitted by: Muhammad

This is a very common and tough to deal situation in project management. Although you delivered the project scope as you agreed with the customer in the beginning of the project, customer may not accept the product at the end of the project.

This project manager interview question assesses your convincing and justification skills.

In case you receive this kind of question, you have to demonstrate the agreed scope and how your end product fits with the agreed scope. Note that, final stop of a disagreement like this is courts. However, never mention this during your project manager interview. Because, you have to fix conflicts with communication and companies do not wish to go courts in these cases since it will take years to reach a conclusion.
Submitted by: Muhammad