Customer Services ➔ Customer Support Representative Job Interview Questions and Answers

Customer Support Representative based job interviews test questions and answers list. The one who provides the best answers with a perfect presentation is the one who wins the job hunting stack. Learn about Customer Support Representative and get preparation for your new job interview

► Explain me what experience do you have in a call center?
► Tell me why should we hire you as senior customer service representative?
► Please explain about a time when you made a customer happy?
► Please explain about what makes you happy in customer service?
► Please explain what are your strengths as Customer Support Representative?
► Tell me what do you know about our services?
► Why are you leaving last job as Customer Support Representative?
► Tell us what is your typing skill?
► Tell us what according to you call center job is?
► Tell us what type of schedule are you looking to work?
► Explain me about the products or services you've previously helped support?
► Can you handle multiple calls at the same time?
► What do you consider to be your biggest weakness as Customer Support Representative?
► Tell us how will you enjoy working in a call center?
► What do you consider to be your best strength as Customer Support Representative?
► Tell me what is your style of interaction with people?
► Tell us are you computer literate?
► Tell us why would you be a good fit?
► Explain me the types of call center and what is the difference between them?
► Tell us are you comfortable with night shifts?
► Explain me what will you do if customer abuses you on the phone?
► What are your salary expectations as Customer Support Representative?
► Tell me how do you respond when you don't know the answer to a customer's question?
► Explain me how do you manage an angry customer?
► Suppose the customer points out a big problem with our product. What do you do?
► Tell me what modes of customer communication are you familiar with or experienced in?
► Why should we hire you as Customer Support Representative?
► Tell me while talking to customer, what are the procedures you follow?
► Tell us why we should hire you for our company?
► What do you see yourself doing in five years as Customer Support Representative?
► Why do you believe we should hire you as Customer Support Representative?
► Tell us what type of team structure do you prefer working in?
► Explain me about your previous work experience in customer service?
► Tell me example where a customer walked in angry and returned home happy?
► Please explain do you have any sales experience?
► Suppose if a customer gets irritated and points out that your service is too slow, what do you do?
► Tell me have you ever sold anything over the phone?
► What knowledge do you have about the company regarding Customer Support Representative?
► Tell me what are the key features you think that customer associate should possess to become perfect customer associate?
► Explain me what is the key to success in a call center?
► Tell me the types of customer service field?
► Tell us what you understand by the term “Customer Satisfaction”?
► Explain me five qualities that a good customer service representative must possess?
► Explain how do you rate your communication skills?
► Tell me what do you think is a typical day in a customer service rep’s life?
► Tell me do you enjoy working in a team as Customer Support Representative?
► Tell me how you rate yourself on communication skills?
► Tell us how you handle work-pressure?
► Do you know what are key attributes of a customer service representative?
► Tell us what do you know about Call Center?
► Tell me have you tried our product or service? What do you know about it?
► Tell me do you have any experience with customer billing and accounts system?
► Tell me what qualifies you for this position as Customer Support Representative?

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