Tell me how do you respond when you don't know the answer to a customer's question?
Submitted by: MuhammadWhat they're looking for: A candidate who knows how to solve problems.
How to answer: Be prepared to share a scenario of a time when you didn't know the answer to a question, and what you did to find a solution for the customer. Keep your story short and sweet and demonstrate that while you may not know all the answers, you know how to solve a problem.
Submitted by: Muhammad
How to answer: Be prepared to share a scenario of a time when you didn't know the answer to a question, and what you did to find a solution for the customer. Keep your story short and sweet and demonstrate that while you may not know all the answers, you know how to solve a problem.
Submitted by: Muhammad
Read Online Customer Support Representative Job Interview Questions And Answers
Top Customer Support Representative Questions
☺ | Tell us what type of team structure do you prefer working in? |
☺ | Tell me example where a customer walked in angry and returned home happy? |
☺ | Tell me what is your style of interaction with people? |
☺ | Can you handle multiple calls at the same time? |
☺ | Tell me what qualifies you for this position as Customer Support Representative? |
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